Call Mate Privacy Policy

Last Updated: March 22, 2026

Introduction

Call Mate ("Call Mate," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect personal information when you use our mobile application and call transcription services (collectively, the "Services").

This Privacy Policy (the “Policy”) forms an integral part of our Terms of Use (the “Terms of Use”). We will process Personal Data only as described in this Policy, our Terms of Use, and/or any other legal instrument in effect between us, and as otherwise permitted or required by applicable law.

If you do not agree to any of the terms described in our Policy or in our Terms of Use, please do not use the Services.

Unless stated otherwise in this Policy, we do not sell your Personal Data for money. We do not share, sell, auction off, or give away your Personal Data to any third party except as described in this Policy, with your consent, or as required or permitted by applicable law.

Important Notice on Call Recording: Call Mate provides tools for recording and transcribing telephone calls. Laws regarding the recording of telephone conversations vary by jurisdiction, including requirements for one-party or all-party consent. You are solely responsible for complying with all applicable laws in your jurisdiction before recording any call. Call Mate does not provide legal advice, and we are not responsible for your compliance with recording consent laws.

Who We Are

Call Mate is operated by Call Mate Ltd., a company incorporated under the laws of Israel.

For privacy-related inquiries, you may contact us at: [info@callmate-ai.com].

Scope and Applicability

This Privacy Policy applies to:

Visitors and users of the Call Mate mobile application (available on iOS and Android app stores);
Individual consumers (B2C) who create accounts and use our call transcription and summarization services;
While we currently focus on individual consumer users, we plan to expand to business and enterprise customers (B2B). When such services are launched, additional data processing terms and agreements may apply. This Policy will be updated accordingly.
Communications with our customer support team.

Information We Collect

We collect personal information to provide, operate, and improve the Services. "Personal information" or "personal data" means information that identifies, relates to, or can be reasonably linked to you.

Please note that you are under no legal obligation to provide us with any personal information, and the provision of such information is based on your free will and consent. However, if you choose not to provide certain information (such as registration details or microphone access), we may not be able to provide you with the Services, in whole or in part, or certain features of the App may not be available to you.

Source of Personal Data	Categories of Personal Data	Types of Personal Data
Information You Provide to Us	Account Registration	When you create an account, we collect username, date of birth (for age verification purposes), email address (if provided directly or via social login), password (stored in encrypted form), and occupation (optional).
	Social Login	If you choose to register or log in via Facebook or Google, we receive name, email address, profile picture (optional), user ID and access token. You can control what information these platforms share with us through your privacy settings on their respective services.
	Billing & Payment Information	Credit card details, billing address, payment history, transaction IDs. The billing data is processed by payment processors.
	Support and Communications Data	When you contact us for support or send us messages, we collect the content of your communications, any files, screenshots, or information you provide, and your contact details (email, phone number if provided).
Information Collected Automatically	Call Content	When you use the Services, we automatically collect audio recordings of the telephone calls you choose to record and transcribe using the App; transcripts (text versions of your call audio, generated automatically); AI-generated summaries of your calls; and, where enabled, derived and structured call data extracted from such recordings or transcripts (such as meetings/events, tasks, contacts, and locations) for display and use within the Services and for integrations you choose to use.
	Usage and Statistics	Number of calls recorded and transcribed, frequency and duration of App usage, features and screens accessed, timestamps of activity, App performance data and crash reports.
	Device and Technical Information	IP address, device identifiers (e.g., advertising ID, device ID), device type, model, and manufacturer, operating system and version, mobile network information; browser type and version (if applicable), language settings and time zone.
Information from Third Parties	We may receive information about you from third-party services you choose to integrate with Call Mate. We also receive data from our service providers, such as Twilio (call processing), maintenance, support, and troubleshooting providers, and cloud infrastructure providers, to facilitate the operation of the Services.	We receive data from our service providers, such as Twilio (call processing), maintenance, support, and troubleshooting providers, and cloud infrastructure providers, to facilitate the operation of the Services.

We do not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic or biometric data (except call recordings, which may incidentally contain voice biometrics), precise health information, or information about sexual orientation or sex life.

However, because Call Mate transcribes and summarizes call content, your recordings and transcripts may inadvertently contain sensitive information if discussed during a call. You should be mindful of what you discuss on recorded calls, and you are responsible for ensuring that any recording complies with applicable consent laws.

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery and Core Functionality – including providing call recording, transcription, and AI-powered summarization services; extracting and organizing actionable data from calls (such as events, tasks, contacts, and locations) and, where you enable relevant permissions or features, creating, saving, or suggesting entries based on such data in your device applications (such as your calendar, contacts, reminders/task lists, or navigation apps) and/or in third-party applications; creating and managing your account; authenticating your identity and access; and storing and organizing your call history and transcripts.
User Experience and Personalization, – displaying your usage statistics and analytics within the App; customizing features and recommendations based on your usage patterns; remembering your preferences and settings.
Customer Support and Communications – responding to your inquiries, questions, and support requests; providing technical assistance and troubleshooting; sending you service-related notices, updates, and security alerts; notifying you of changes to the Services or this Policy.
Product Improvement and Development – analyzing usage trends and patterns to improve the Services; conducting research and development of new features; testing and optimizing App performance and functionality; monitoring and analyzing technical; performance and errors.
Security, Fraud Prevention, and Compliance – detecting, investigating, and preventing fraudulent transactions, unauthorized access, and other illegal activities; monitoring security threats and vulnerabilities; enforcing our Terms of Use and other policies; complying with legal obligations, including responding to lawful requests from government authorities; establishing, exercising, or defending legal claims.
Analytics and Aggregated Insights – creating aggregated, de-identified, or anonymized data for statistical analysis and business intelligence; or understanding user behavior and App usage at an aggregate level.

Legal Bases for Processing

Where applicable (for example, if you are located in the European Economic Area, the United Kingdom, or other jurisdictions with similar requirements), we rely on the following legal bases for processing your personal information:

Legal Basis	Description	Examples
Contractual Necessity	Processing is necessary to provide the Services you have requested or to take steps prior to entering into a contract.	Account creation, call recording and transcription, authentication, delivering summaries.
Legitimate Interests	Processing is necessary for our legitimate business interests, provided these interests do not override your fundamental rights and freedoms.	Security and fraud prevention, product improvement and analytics, internal research, customer support optimization, network and information security.
Consent	Where required by law, we obtain your explicit consent for specific processing activities.	Marketing communications (if applicable), use of non-essential cookies or tracking technologies.
Legal Obligation	Processing is necessary to comply with legal obligations to which we are subject.	Responding to lawful government requests, tax and accounting requirements, regulatory reporting.

How We Share Your Information

We do not sell your personal information for monetary consideration. We share your information only in the following circumstances:

Service providers/sub-processors: we may disclose your Personal Data to service providers and subcontractors who assist us in the operation of our Services, such ashosting, infrastructure, authentication, security, monitoring, analytics, support ticketing, content, and email delivery. We require all such service providers to maintain the confidentiality, security, and integrity of personal information they access or process on our behalf.
Device-based integrations: we may share relevant personal data (such as locations, events/meetings, tasks, or contact details) with third-party applications and/or operating system services on your device (e.g., navigation apps, calendar, contacts, or reminders) when you use features that require such integration and you enable the applicable device permissions. These third parties process your data according to their own privacy policies.
Affiliates and group companies: we may share Personal Data with our business partners, affiliates and subsidiaries that support the provision, improvement, or support of the Services, subject to this Privacy Policy and applicable data protection agreements.
Professional advisors: from time to time, we may disclose your information to ourlawyers, auditors, and insurers under duties of confidentiality, for compliance and risk management.
Corporate transactions: we may disclose your personal data in connection with a proposed or actual corporate merger, acquisition, consolidation, sale of assets, bankruptcy, insolvency or other corporate changes.
Legal and regulatory disclosures: we may disclose your personal data to legal, governmental, or judicial authorities, as instructed or required by those authorities or applicable laws, or to other parties in relation to legal process, such as in response to a subpoena. We may also disclose such personal data if we believe disclosure is necessary to prevent physical, financial, or other harm, injury, or loss.
Law Enforcement: we may disclose your personal data to law enforcement agencies where we believe it is necessary to prevent or investigate illegal activity.
Other Disclosures with your Consent: we may disclose your personal data with your consent to other unaffiliated third parties who are not described elsewhere in this Privacy Policy.
Aggregated and de-identified information: we may share aggregated, anonymized, or de-identified information that does not reasonably identify you with third parties for research, analytics, or improving the Services.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy, or as required by applicable law. When personal information is no longer needed, we will securely delete, destroy, anonymize, or de-identify it in accordance with applicable data protection laws and our internal data retention policies.

International Data Transfers

Our infrastructure and service providers are primarily located in Israel and the United States. If you are accessing the Services from outside these countries, your personal information will be transferred to, stored, and processed in Israel and the United States and potentially other countries where our service providers operate.

Data protection laws in Israel and the United States and other countries may differ from those in your country of residence. By using the Services, you acknowledge and consent to the transfer of your information to the U.S. and other jurisdictions as necessary to provide the Services.

Where required by law (for example, under GDPR or UK GDPR), we implement appropriate safeguards to protect your information during international transfers, which may include Standard Contractual Clauses (SCCs) approved by the European Commission or other relevant regulators, data processing agreements with our service providers and sub-processors, or any other legally recognized transfer mechanisms and supplementary measures.

By using our Services, you acknowledge and consent to the transfer of your Personal Data as described in this Policy.

Security Measures

We implement appropriate technical and organizational security measures designed to protect your personal information from accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials, using strong, unique passwords, securing your device, preventing unauthorized access, and promptly notifying us of any suspected security incident or unauthorized access.

Your Privacy Rights

Subject to applicable law, you may have the following rights regarding your Personal Data. The specific rights available to you depend on your location and the applicable legal framework.

Right to Access: You have the right to request confirmation as to whether we process your Personal Data and, if so, to obtain access to that data and information about how it is processed.
Right to Correction: You have the right to request that we correct inaccurate, incomplete, or outdated Personal Data about you.
Right to Deletion: In certain circumstances, you have the right to request deletion of your Personal Data (also known as the "right to be forgotten").
Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.
Right to Opt-Out of Marketing: You have the right to opt out of receiving marketing communications from us at any time.
Right to Restriction of Processing: You may request that we restrict processing of your Personal Data in certain circumstances (e.g., while we verify the accuracy of disputed data).
Right to Data Portability: You have the right to receive your Personal Data in a structured, commonly used, machine-readable format and to transmit it to another controller.
Right to Object: You have the right to object to the processing of your Personal Data under certain conditions, and we can be required to no longer process your personal data. If you have a right to object and you exercise this right, your personal data will no longer be processed by us for such purposes. Such a right to object may not exist if the processing of your personal data is necessary to take steps prior to entering a contract or to fulfill a contract already concluded.
Right Not to Be Subject to Automated Decision-Making: You have the right not to be subject to decisions based solely on automated processing (including profiling) that produce legal effects or similarly significantly affect you, unless such processing is necessary for a contract, authorized by law, or based on your explicit consent.
Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority, particularly in the EU member state of your habitual residence, place of work, or place of alleged infringement. A list of EU supervisory authorities is available at: https://edpb.europa.eu/about-edpb/board/members_en; UK Information Commissioner's Office: https://ico.org.uk/

California Privacy Rights (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides you with specific rights:

Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected personal information, the business or commercial purposes for collecting or sharing personal information and the categories of third parties to whom we disclose personal information.
Right to Delete: You may request deletion of your personal information, subject to certain exceptions (e.g., to complete a transaction, comply with legal obligations, detect security incidents, or exercise free speech).
Right to Correct: You may request correction of inaccurate personal information we maintain about you.
Right to Opt-Out of Sale/Sharing: California law defines "sale" and "sharing" broadly. Call Mate does not sell personal information for monetary consideration, and we do not share personal information for cross-context behavioral advertising. If our practices change, we will update this Policy and provide an opt-out mechanism.
Right to Limit Use of Sensitive Personal Information: We do not use or disclose sensitive personal information for purposes other than those permitted under CCPA/CPRA without providing you the ability to limit such use.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights, including by denying you services, charging different prices, or providing a different level of service.
Authorized Agent: You may designate an authorized agent to make requests on your behalf by providing written authorization or a power of attorney. We may require verification of your identity and the agent's authority.

How to Exercise Your Rights

To exercise any of the rights described above, please contact us at:

Email: [info@callmate-ai.com]

Subject Line: "Privacy Rights Request"

We will respond to your request within the timeframes required by applicable law (typically 30 days, with possible extensions for complex requests). We may need to verify your identity before fulfilling your request by asking for additional information such as your username, email address, or other account details.

Cookies, Tracking, and Analytics

Call Mate is primarily a mobile application. While traditional “cookies” (used by websites) are not directly applicable to native mobile apps, we use similar technologies for tracking, analytics, and functionality purposes, including:

Analytics and Performance Monitoring: To understand how users interact with our Services, identify usage patterns, and improve app performance
Personalization: To customize your experience and provide relevant features based on your preferences and usage history
Security and Fraud Prevention: To detect suspicious activity and protect against unauthorized access
Technical Functionality: To enable core app features, maintain user sessions, and provide offline access to content.
Marketing and Communications: To deliver targeted communications and measure the effectiveness of our promotional activities.
Technologies We UseMobile SDKs (Software Development Kits): We integrate third-party SDKs to provide analytics insights, crash reporting capabilities, and performance monitoring for service improvement. These SDKs may collect device identifiers, usage data, and technical information.
Local Storage: We store data locally on your device (such as user preferences and settings, session information for maintaining login state, cached content for faster loading, and offline functionality data) to enable offline access, improve application performance, and provide seamless user experience across sessions.
Advertising Identifiers: We may collect mobile advertising identifiers (such as Apple’s IDFA or Google’s Advertising ID) for analytics purposes, including understanding user engagement, measuring the effectiveness of our Services, and optimizing features. You can reset or limit ad tracking through your device settings.

We use analytics to understand how users interact with the App, including App usage patterns (features used, screens viewed, time spent), performance metrics (load times, errors, crashes) and user retention and engagement. This data is used to improve the Services, fix bugs, and develop new features. We may use both first-party analytics (processed internally) and third-party analytics providers.

Your Choices:

You can limit ad tracking and reset your advertising ID through your device settings (iOS: Settings > Privacy > Tracking; Android: Settings > Google > Ads). However, disabling certain tracking may limit App functionality or personalization.

Use of Artificial Intelligence (AI)

We use artificial intelligence (AI) technologies to generate summaries of your transcribed calls. The use of AI involves processing your personal data (transcripts), and we are committed to ensuring that such processing is carried out in accordance with applicable laws.

We take appropriate measures to protect your privacy, including transparency regarding the use of AI, implementing suitable technical and organizational safeguards, and ensuring that any processing of Personal Data by AI is lawful, fair, and limited to what is necessary for the purposes described in this Privacy Policy.

We do not use AI for automated decision-making that may directly impact the fundamental rights of individuals, without human intervention, and unless such processing is permitted by applicable laws and appropriate safeguards are in place. If you have any questions about our use of AI, you are welcome to contact us by email provided below.

Children's Privacy

Call Mate is not intended for use by children. We collect your date of birth during account registration to verify that you meet the minimum age requirements for using the Services.

Minimum Age:

You must be at least:

13 years old in the United States and most other jurisdictions
16 years old in the European Economic Area (or a lower age as permitted by Member State law)
18 years old or the age of majority in your jurisdiction, if required by local law

We do not knowingly collect personal information from children under the applicable age of consent. If we become aware that we have inadvertently collected personal information from a child under the legal age, we will take steps to delete such information promptly.

If you believe that your child has provided us with personal information without your consent, please contact us immediately, and we will investigate and take appropriate action.

Third-Party Links and Services

The Services may contain links to third-party websites, services, or applications that are not owned or controlled by us (such as Facebook, Twilio, or OpenAI). This Privacy Policy applies only to CallMate's Services.

We are not responsible for the privacy practices, content, or data collection practices of third-party services. We encourage you to review the privacy policies of any third-party services you access or use:

Facebook: https://www.facebook.com/privacy/explanation
Twilio: https://www.twilio.com/legal/privacy
OpenAI: https://openai.com/policies/privacy-policy

When you use third-party integrations (such as Facebook Login), you grant those third parties permission to share certain information with us in accordance with their privacy policies and your privacy settings. You can revoke these permissions at any time through the third-party service's settings.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other operational factors. When we make material changes, we will update the "Last Updated" date at the top of this Policy and provide notice through the App (such as a pop-up notification or banner). Where required by law, we will seek your consent to material changes affecting the collection or processing of your personal data.

Your continued use of the Services after the effective date of an updated Policy constitutes your acceptance of the changes. We encourage you to review this Policy periodically to stay informed about how we protect your information.

If you do not agree to any changes, please discontinue your use of the Services and contact us to request deletion of your account.

Contact Us

If you have any questions, comments, or concerns about this Privacy Policy, or if you wish to exercise any of your privacy rights, please contact us: [info@callmate-ai.com]

We will make reasonable efforts to respond to your inquiry as soon as possible or as required by applicable law.

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